Payment security

In the process of online payment `` W2 Company`` d.o.o. Podgorica, at no time does it have access to the payment card information you entered, as well as your bank account and other information. Alexshop.me relies solely on information about successfully authorized payment received from the bank. Alexshop.me only has access to information that you directly provided to the system (your contact and other information necessary for the delivery of the product).

At no time is payment card information available to our system, and therefore `` W2 Company '' d.o.o. Podgorica shall not be held responsible for any misuse thereof.

In case payment authorization is denied, `` W2 Company`` d.o.o. Podgorica cannot enter into the reasons for refusal which are completely in the domain of the customer's relationship as the owner of the payment card and the bank that issued the card to the customer.

Card payment does not change the privacy policy of your information as defined by the general terms of the company and is not used to share your information with third parties. Your personal information is used to contact the system with you, and may only be provided to third parties in accordance with the procedure prescribed by law.

Online payment protection

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider.

Ordered products or services are paid online by one of the credit and debit cards: MasterCard®, Maestro® or Visa. If the transaction is successful you will be returned to our site with a notification that the payment has been successfully completed. In case the payment failed, you will be returned to our site with information about the failed payment and you will be able to make another payment or choose another payment method. Upon receipt of this confirmation, the seller agrees to send the shipment within 5 (five) business days. Once the shipper (Montenomax or DHL) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise regarding the further manipulation and delivery of the goods.

All payments will be made in Euros (€). The transaction amount will be converted into the cardholder’s local currency according to the Visa/Mastercard exchange rate. Card payments are processed in cooperation with Monri and Hipotekarna Bank AD, and are carried out securely and in a certified manner through the Monri Payment Gateway, by simply entering the required card information.